1. What is Chocolate Avenue? What types of chocolates do you offer?
At Chocolate Avenue, we are passionate about presenting top chocolate brands from around the world, offering a new chocolate experience to those who cherish taste, quality, and unique flavors.
Our goal is to bring customers the ultimate taste experience by gathering world-renowned chocolate brands. We are committed to treating chocolate as an art form, offering you high-quality chocolates from around the globe that showcase their unique flavors and craftsmanship. We also provide customers with an exceptional gifting option.
Our carefully selected range of world-class chocolate brands offers you the ultimate chocolate enjoyment for different tastes, occasions, and settings. From classic to innovative, we present you with a refined chocolate journey.
2. How do I place an order?
You can select the products you want through our website and follow the checkout process to place an order. If you need assistance, our customer service team is always ready to help.
3. How long does it take to ship my order after I place it?
- In-stock items: Shipped within 1-2 business days after payment.
- Pre-order items: Shipped approximately 14 business days from the date of order.
**All items not marked as in-stock are pre-order items.**
4. What delivery options do you offer? How do you ensure the quality of chocolates during shipping?
It is recommended to store chocolates between 13-18 °C.
All our products are shipped using SF Express temperature-controlled delivery to ensure the chocolates maintain optimal quality.
5. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the SF Express website or mobile app.
6. What if I need urgent delivery?
For same-day delivery (in-stock items only), we also offer a driver delivery service to arrange same-day delivery and ensure the chocolates are kept between 13-18 °C during transport.
7. What is your return policy?
If the product is damaged or there is a delivery error, we offer the option of a refund or replacement.
Please contact our customer service team with your order number and a description of the issue. Our team will handle your request promptly.
For details, please refer to our Return and Refund Policy.
8. Do you offer vegan or allergen-friendly options?
Yes, we offer some vegan chocolates and chocolates free from common allergens. Please check the product descriptions for details or contact us with specific inquiries.
9. Can I customize my chocolate order?
We offer customization options for corporate gifts and bulk orders. Please contact our customer service team to discuss your needs.
10. How do I contact customer service?
You can reach our customer service team through the following channels:
WhatsApp: +852 9312 0815
Instagram: @choco.ave
Email: info@chocoave.com
