Chocolate Avenue Shipping Policy
At Chocolate Avenue, we are committed to providing efficient and reliable delivery services to make sure we deliver the chocolate to you at its best quality.
Delivery Timeframes
- In-stock items: Dispatched within 1-2 business days after payment.
- Pre-orders: Approx.14 business days from the order date.
**All items not marked as In Stock will be considered as pre-order items.**
Logistics Options
All our products are delivered using SF Express's temperature-controlled service to ensure the chocolates maintain their best quality.
For same-day delivery (only for in stock items), we also offer driver delivery services to arrange same-day delivery.
Handling Mixed Orders
For orders containing both pre-order and in-stock items, we'll consolidate and ship everything together once all items are available.
If you need special arrangement for shipping, please contact our customer service team.
Additional Notes
Upon shipment, you'll receive a confirmation email with tracking details to monitor the parcel's delivery.
Please ensure someone is available to receive the package at the provided delivery address within the delivery timeframe.
Special Circumstances
In case of unexpected situations or delays beyond our control, we'll promptly notify you and work to resolve the issue.
Please review your delivery address carefully during checkout. We are not liable for delivery issues resulting from incorrect or incomplete addresses.
Contact Us
For any inquiries or assistance regarding delivery, please feel free to contact our customer service team.
Thank you for choosing Chocolate Avenue!
