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Return Policy

Chocolate Avenue Return Policy

Thank you for choosing Chocolate Avenue. We are committed to providing you with high-quality chocolate products and exceptional customer service. If you are not satisfied with your purchase, we will handle refunds according to the following policy:

Refund Conditions

1. Product Damage or Defects
If the product you received is damaged or defective, please contact our customer service team within 48 hours of receiving the product and provide relevant photo evidence. We will offer you the option of a refund or a replacement.

2. Delivery Errors

If the product you received does not match your order, please contact our customer service team within 48 hours of receiving the product. We will correct the error and arrange for a replacement or refund.
Refund Application

Please contact our customer service team and provide your order number and a description of the issue. Our customer service team will process your request as soon as possible.

Refund Processing

Once the refund conditions are confirmed, we will process the refund within 7 business days. The refund will be returned to the original payment method, and processing times may vary depending on the payment channel.

Special Statements

Due to the special and perishable nature of chocolate products, we do not accept refund requests based on personal taste or preference.
We are not responsible for product damage caused by incorrect delivery addresses or failure to collect the package in a timely manner.

Contact Information

If you have any questions or need further assistance, please contact our customer service team:

WhatsApp: +852 9312 0815
Instagram: @choco.ave
Email: info@chocoave.com